ServiceDesk Plus: Cloud vs On-Premises

ManageEngine ServiceDesk Plus is available in both on-premises and Software as a Service (Cloud) versions. There are a number of differences between these versions, both in functionality and in implementation and integration. Some restrictions also exist in migrating between the two versions. This paper is aimed at both new and existing ServiceDesk Plus users, in…

Is your Exchange Environment a Black Hole?

We spend more time taking care of our Active Directory, looking after the File servers, SQL servers, etc. but end up neglecting the Exchange environment. Exchange is a Black Hole to network admins until the email communication is disrupted and it is time to fix. Like most Microsoft software, while they are great and easy to use,…

ManageEngine on the GO!

As an admin, you are not always present on your desk, instead, you are out and about patching cables, fixing servers, etc. You need to be on top of all your tickets and deliver your customer’s requests within an appropriate time period. As an admin, you need to multi-task and stay on top of things.…