ServiceDesk Plus: Cloud vs On-Premises

service desk plus

ManageEngine ServiceDesk Plus is available in both on-premises and Software as a Service (Cloud) versions. There are a number of differences between these versions, both in functionality and in implementation and integration. Some restrictions also exist in migrating between the two versions.

This paper is aimed at both new and existing ServiceDesk Plus users, in particular those who are considering moving to the On-Demand hosted version, who wish to gain a better understanding of the advantages and disadvantages of each version, and in particular the options for migrating existing data, and will assist the user in making an informed decision on selecting the most appropriate version for their organisation’s requirements.


Faced with the costs and challenges of maintaining on-premises servers and applications, an increasing number of businesses are looking towards cloud alternatives. One of the simplest options is Software as a Service (SaaS), where the entire application is hosted and maintained for you, and typically presented via a web interface, either from the internet or through a private secure connection to the organisation’s internal network.

ManageEngine ServiceDesk Plus is available on both on-premises and “On-Demand” (SaaS) versions, and we are often asked about the differences between these two versions, and what is involved in migrating between them.

Soft Solutions has put together some information on this, which will help answer these questions and assist you in making an informed decision about which version is best for your organisation, and whether you wish to consider migrating.

Download the full Whitepaper here to find out more on how the different versions of ServiceDesk Plus can work for you!