Unified communications and collaboration with Counterpath

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As small and medium business’ communication requirements increase, they face usage of ad-hoc consumer products to meet their needs. The likes of WhatsApp, Facebook Messenger, Skype and Slack see increasing usage with employees to communicate with coworkers and outside parties in an effort to be more productive and increase collaboration capabilities. Jumping between multiple applications is having a detrimental effort on productivity. With CounterPath’s Bria Stretto solution however, employees can access highly secure, enterprise-grade collaboration tools that can quickly and affordably be deployed across business. Soft Solutions is proud to be distributing Counterpath technology into New Zealand, please see the press release here.

The Bria Stretto product is a subscription service package for channel partners to enable deployments through CounterPath’s Stretto Cloud platform. This central provisioning easily enables customer setup with an existing PBX and SIP trunks, as well as corporate roster with presence and messaging, screen sharing and advanced analytics.

Bria Stretto softphones feature

  • HD voice
  • HD video (up to 1080p)
  • Instant Messaging
  • Presence
  • Corporate Roser
  • Screen Sharing
  • Collabration
  • Microsoft Office and Salesforce integration

A huge strength of the Stretto solution is it has minimal disruption with it’s central provisioning, and can compliment or replace physical phones. Stretto is available in the following bundle licencing options

Basic Bundle: Entitles each user to run CounterPath’s Bria Stretto softphones on up to 4 active devices (Windows, Mac, Android, iOS), with Centralised Stretto Provisioning.

Business Bundle: Up to 4 active devices (same as Basic Bundle). In addition to Centralized Provisioning, includes a corporate roster with Instant Messaging & Presence, Screen Sharing (up to 100 participants, with no downloads required) and advanced Administrative tools Administrative tools include User Experience Metrics (UEM) and Help Desk Assistant. UEM provides the admin with detailed analytics info, including stats on call quality, feature usage and device type. Help Desk Assistant (mobiles) enables IT team to remotely troubleshoot the user’s softphone.

Bria for Salesforce Bundle: Includes all the features available in the Business Bundle, as well as seamless integration into the Salesforce browser window. In addition to click to dial and call records, Bria for Salesforce provides detailed management reports for each salesperson.

Other features include:

  • The Stretto Platform is completely flexible, with the ability to add single or multiple modules as needed AND enable features within the modules depending on the exact deployment requirements
  • Agnostic to existing network elements such as SBCs, Messaging/Presence platforms, VoIP switches, IMS components, PBXs and even cloud-based communications services
  • The Stretto Platform enables a platform that may be upgraded over time with new functionality as demanded for any Enterprise OTT or Operator OTT deployment

Contact our Communications and Continuity Solutions Manager, Matt Carey, to learn more about CounterPath.