3CX Channel Update

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In this edition of our 3CX Channel Update:

  • Cloud Server Replaces Multi-tenant Console
  • 3CX Phone System PRO now includes all CRM Plugins
  • Version 11 keys no longer available
  • News Releases
  • About Partner Support

3CX Cloud Server replaces 3CX Multi-tenant Console

Following the recent release of version 12 of the 3CX Phone System, 3CX have announced 3CX Cloud Server Release Candidate 1. 3CX Cloud server replaces the old Multi-tenant version of 3CX Phone System 11. It not only runs 3CX Phone System v12 rather then v11, but has been greatly improved to allow 3CX partners to host 3CX Phone System as a hosted PBX for customers. New features include:

  • A central console to manage all tenants from a single windows application
  • Easy deployment of IP Phones for customers
  • Secure provisioning via HTTPS
  • Far less ports per tenant, making firewall configuration much easier
  • The management console is now available via port 80/443 and only the URL changes per customer
  • 3CX Session Border Controller – available for Windows or Raspberry Linux – to avoid any firewall issues at the customers site as well as make plug and play provisioning of phones possible.
  • Central backup tool to back and restore ALL tenants in one go
  • Central Service Update tool to apply updates to ALL tenants in one go
  • Full VMware and Hyper V compatibility for redundancy

You can read more on the new version at http://www.3cx.com/cloud-server/.

Download the release candidate from : http://downloads.3cx.com/downloads/3CXPhoneSystemCloudServer12.exe.
Download the configuration guide from: http://www.3cx.com/manual/3CXCloudServerManual12.pdf.
Download the Session Border Controller for Windows from: http://downloads.3cx.com/downloads/3CXSBC12.msi for Windows.

3CX Session Border Controller for Raspberry Pi should be downloaded via the repository using apt-get. For more details consult the configuration guide.

3CX Phone System PRO now includes all CRM Plugins

3CX Phone System PRO now includes Salesforce, Microsoft Dynamics, Sage ACT!, SugarCRM and Google Contacts support. CRM integration allows for easy one click dialling of customer contacts and automatically resolves incoming calls to a customer record. All calls are logged / journalled in the CRM system to allow for extensive reporting on calls received and made by agents and staff.

Version 11 keys no longer available

License keys for version 11 are no longer available. All licenses being issued are now for version 12. If you have an existing version 11 license and you wish to change your license size, you must upgrade your installation to version 12 before you can order a license change. If you upgrade to version 12, ensure you have current maintenance so that the new version activates successfully.

News Releases

Using Cisco 7940 IP Phones with 3CX Phone System 12: http://www.3cx.com/blog/docs/cisco-7940-ip-phone/
Using 3CX Phone System with Plantronics Headsets: http://www.3cx.com/support/plantronics-configuration/
Using 3CX Phone System with Gigaset N510 IP Pro Base Station: http://www.3cx.com/sip-phones/gigaset-n510/

Partner Support

3CX offer free technical support to resellers selling and supporting their customers with 3CX. As long as you sell one license of 3CX every six months, you will continue to have access to the portal. For more information, please contact our 3CX team.

If you have any further questions regarding 3CX – please contact Soft Solutions’ 3CX team.

Thanks for reading.

Aaron Bhashkar – Business Development Manager
Direct: 0-9-306 0455, Mobile: 0-27-430 3479, E-mail: aaron

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