GFI MAX ServiceDesk: Serious Customer Service for Serious MSPs

With GFI MAX RemoteManagement established as the leading provider of Managed Services Tools for IT Consultants everywhere, GFI have launched GFI MAX ServiceDesk so MSPs can now add a super efficient, ultra flexible, and extremely robust customer service support tool to their managed services arsenal.

 

Why GFI MAX ServiceDesk?

MAX ServiceDesk streamlines the whole support process from technical issues to generated support requests to issue resolutions and customers’ satisfaction as efficiently as possible, minimising the customer support time frame whilst simultaneously enhancing your clients’ support response experience.

 

  • MAX ServiceDesk provides a single browser based point of contact for customers seeking help for their IT issues so no local      software to download providing a staff agent interface for full visibility on all incoming tickets
  • As MAX ServiceDesk is browser based, staff can access the dashboard anywhere, anytime
  • Time tracking – keeps track of the time spent on a ticket, as well as enabling you to add notes to a ticket, log the time you’re spending on it, marking time as billable (or not)
  • Customers have multiple channels of creating support including a customer end self service support browser, Twitter integration, and email routing to MAX ServiceDesk
  • Tickets can also be created automatically via issues flagged when integrated with GFI MAX RemoteManagement (which is GFI’s hugely successful remote monitoring software tool designed specifically for MSPs).
  • Optional integration with the GFI MAX asset register and customer list.
  • SLA features allow escalation of tickets according to your rules.
  • Data Analysis and real time reporting are available providing you with information around ticket volumes, statuses, response times and more. Reporting can also be scheduled.

 

What are the benefits of GFI MAX ServiceDesk?

 Quick and painless setup

  • Minimal training required as MAX ServiceDesk was designed with a friendly, intuitive interface in mind
  • MAX ServiceDesk is the ideal platform for managing multiple systems for multiple clients
  • Scalable – ServiceDesk fits your business needs, not the other way round.

 

Pricing

Along with GFI MAX RemoteManagement, GFI MAX ServiceDesk is billed monthly at the very competitive price of NZD$29.95 plus GST per staff agent logon.

 

Tell me more …

There is an introductory webinar recording available which is presented by APAC Technology Manager Kris Hansen where he goes through the main features and also provides a demonstration of GFI MAX ServiceDesk – watch webinar. For those customers with an existing GFI MAX RemoteManagement account, a 30 day free trial of GFI MAX ServiceDesk is available from your GFI MAX RemoteManagement dashboard. Simply go to Settings -> PSA Integration -> Setup and select MAX ServiceDesk for a trial. If you would like to trial MAX ServiceDesk as a standalone trial then please contact us to learn more.

 

Soft Solutions Sales
Phone: 0-9-306 0450, Freephone: 0-800-733 233, E-mail: sales@sofsol.co.nz